When will my credit card be charged?

Your credit card will be charged immediately by our credit card payment processor. It may take several business days for the charge to appear on your credit card statement.

Do you accept refunds?

At this time, we do not accept refunds due to copyright protection protocols as referenced in our purchase terms and conditions. If you have a unique refund request you can contact us directly.

How are credit card charge disputes handled?

We take fraudulent chargeback disputes very seriously. After we have been notified that a charge is disputed, we immediately provide all user activity related data to our credit card processor as proof of account use. We will send a direct email to the customer notifying them that we have received the dispute notice to see if we can resolve any issues through dialogue. If the customer is unresponsive or uncooperative, the user’s account will be frozen until the dispute is resolved and a notice will be sent directly to the user’s academic professor as notification that previous and future assignment submissions can no longer be validated as authentic.

Can I upgrade or downgrade my course products?

At this time, we only accept course product upgrades due to copyright protection protocols. If you would like to upgrade your course materials, please contact us!

Technical Support

I forgot my password. How Do I reset it?

Visit our password reset page! If you have not received a password reset email, please check your spam folder and be sure to add “” to your safe sender list.

How do I change the username on my account?

Due to academic copyright protection protocols, we do not allow our users to change the username on the account. If you have a specific need to change your username, please contact us.

How do I recover my partially completed assignments?

At the bottom of each assignment, you will find a “save and continue later” button which will prompt you to enter in a email address to send the unique url for your partially completed assignment. Please verify that you have received the email before closing out of the window. If the email has not arrived, check your spam folder for the URL. You can also copy the url provided on the “save and continue later” screen for your own records. If you leave an assignment without clicking “save and continue later” and following the steps mentioned above, your work will not be saved.

How do I turn in my assignments to my class?

After completing an assignment form click the “download my work” button located at the bottom of the assignment. An encrypted PDF will be prompted to download to your computer. Then, follow your instructors instructions on how submissions work for your class. For UCF students, the PDF will be uploaded directly to your class web courses submission page.

How do I get help with another technical problem?

If you are experience any issues that are not documented within this support page, please contact us!

Faculty Support

Are there any charges or fees to the University or College?

Students pay for the use of any content on The Career Cycle website. The price depends on which products are selected by faculty or by the student themselves. The University or College can be charged for speaking engagements and any significant tailoring of the material. Any such charges will be discussed in advance.

How do students pay for access to the website?

Students can pay by credit card by clicking on the purchase button on the website for a code which will give them access to the products selected.

Can students buy codes from the UCF bookstore?

Yes, access codes are available for sale at the UCF bookstore. If you would like access codes available at your university’s bookstore, please contact us.

We already have course material in use. Can we select certain sections only at a lower price?

Yes, we will work with you to identify what you need and agree a per student access code fee for what has been selected.

Do you charge for tailoring the content of the course?

For forewords or small additions to the content for any specific lessons we do not charge. However we reserve the right to evaluate the effort involved in any request and propose appropriate fees if there is significant work involved.

How can I use The Career Cycle for my course(s)?

Please contact us! We can collaborate together to offer a solution which complements your course.


What are the Alignment Award Scholarships?

They are awards for the best essay on how a student utilized the concepts and actions recommended in The Career Cycle to land the career job of their choice by the time they graduated.

What are the award amounts?

  • First prize – Gold Alignment Award ($1500) – Only one essay will be awarded at this level
  • Second prize – Silver Alignment Award ($500) – Up to 2 awards will be made at this level
  • Third prize – Bronze Alignment Award ($250) – Up to 5 awards will be made at this level

What are the eligibility requirements to apply for an Alignment Award Scholarship?

The following are key non-negotiable requirements:

  • Students must be currently enrolled in a University or College professional development course that requires the use of the full Career Cycle suite.
  • The employment opportunity must have been secured prior to graduation.
  • Student agrees to allow The Career Cycle to publish their award winning essay on its website so that other students can learn from the experience.

What kind of jobs qualify?

Opportunities must be one of the following:

  • A full-time, professional position that is at least at the level of jobs recruited through Career Services
  • A full-time, post-graduate, professional internship (such as an Internal Audit internship) that could lead to full-time employment. Internship must be paid and include professional responsibilities that reflect the need for the student’s degree.
  • A promotion from a current job to a new, full-time, professional position that represents an increase in responsibility such as additional responsibilities, expanded authority, and greater job complexity.

How and when are winners selected?

Essays will be evaluated by a team to be defined by the faculty in charge of the professional development course. Alex Groenendyk will be the final decider. Essay winners and prizes will be announced before the end of the semester.

How will I get paid?

The current arrangement (which may be subject to change) is that The Career Cycle donates the prize money to the University or College who will disperse the prize money to you.

When will I get paid?

After the deadline for submitting your essay the University or College will need 3 to 4 weeks to evaluate and rank the submissions. The winners will be announced and the relevant department in the University or College will disburse the money.

How do I prove that I have landed a career job?

It is required that you submit a signed offer letter from your employer plus the contact details of your direct manager. It is highly recommended that you gain permission from your employer to use their name in your essay.

Do You Have Questions?

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